Last week, we explored the important work of the Controls Team at NOVA Automation. Now, let’s take a closer look at the heart of the Parts Team, led by Don Fagler, Head of Parts. Their behind-the-scenes work ensures that everything runs smoothly, both in-house and for our customers.
The Parts Team plays a crucial role in providing timely solutions to customers, whether it’s fulfilling a simple request for a cable or handling more complex needs, such as safety control upgrades. In cases where an upgrade or installation requires a combination of parts, the team coordinates with mechanical and electrical engineers to make sure everything is aligned, ensuring that service technicians have the right components when they’re needed. This collaborative approach allows the team to provide thorough, accurate support, ensuring smooth operations and successful project completions.
Another essential service offered by the Parts Team is the creation of spare parts quotes for new customers. These recommended spare parts packages provide clients with a chance to stock up on the most critical parts for their machinery, helping to minimize downtime in case of future failures. It’s a forward-thinking service that not only keeps customers prepared, but keeps our amazing customer relationships that are based on trust and reliability.
The parts team handles a wide variety of tasks, from managing inventory to ensuring that parts are shipped out on time. Their ability to multitask and stay organized is key to keeping things running efficiently. They understand that every request, no matter how big or small, is an opportunity to make a positive impact on the customer experience.
The Parts Team is quick to point out what makes this job truly rewarding: the people. The team emphasizes how much they enjoy working alongside each other. They’re all aligned on the same goal—making sure every customer is satisfied. It’s this collaborative spirit that helps the Parts Team deliver exceptional service, even when faced with complex or urgent demands.
The Parts Team handles the logistical and technical aspects that ensure customers get the parts they need, when they need them. Their attention to detail, customer-focused approach, and commitment to quality make them an integral part of the company’s success. Whether it’s providing a quick solution or managing a large-scale project, the Parts Team is always ready to go the extra mile to support their clients and keep operations running smoothly.
